Most common
problems & fixes

Is your Samsung SU12F70 SERIES letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Cleaner won’t run

The electrical plug may not be fully plugged in or the power button is not pressed

Check the electrical plug, ensure it is fully plugged in, and press the Power on/off button

Suction Motor does not start

Thermal protector activated

Allow the vacuum to cool

Brush Motor does not start

The power ON/OFF button or the brush ON/OFF button might not be engaged

Check the power ON/OFF button and the brush ON/OFF button; cut hair or string off the brush; reset the overload protector

Cleaner won’t pick up or low suction

Dust bin might be full or the filter is damaged

Empty the dust bin; replace the dust filter if it is damaged or deformed; ensure the filter is in place

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Quick setup

Follow these easy steps to get your Samsung SU12F70 SERIES Vacuum Cleaner up and running in no time.

1

Assemble the Handy Vacuum, Pipe, and 2 in 1 Accessory

Connect the Handy Vacuum cleaner and pipe. Connect the 2 in 1 Accessory and the pipe. Insert the handle (the handy vacuum cleaner) into the top of the vacuum body by placing it in the hole of the lower cord hanger after pulling back the dusting brush.

2

Stowing the Power Cord

Wind the cord around the cord hangers and secure it with the clip. Ensure that you grasp the plug, not the cord, when removing it from an electrical outlet.

3

Operating the On/Off Switch

In handy vacuum cleaner mode, push the release button, and then separate the handy vacuum cleaner from the body. In upright mode, place a foot on the brush, tilt the handle back gently to release the lock, and then push the power On/Off switch.

View the rest of the steps

Suction Power Galore!

The Samsung SU12F70 is like a tiny hurricane in a vacuum, ready to suck up every speck of dust with its powerful suction. It's your ultimate dirt-busting sidekick!

Transformers, Vacuum Edition!

This vacuum cleaner is a master of disguise. With its handy detachable vacuum, it transforms to tackle any cleaning mission, big or small!

Troubleshooting

The Samsung SU12F70 SERIES Vacuum Cleaner has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

Cleaner won’t run.

The vacuum cleaner does not start when turned on. Check if the electrical plug is fully plugged in. Press the Power on/off button. Reset the overload protector if necessary.

Suction Motor does not start.

The thermal protector has activated, preventing the suction motor from starting. Allow the vacuum to cool down before attempting to restart.

Brush Motor does not start.

The brush motor fails to start. Check the power ON/OFF button and the brush ON/OFF button. Remove any hair or string obstructing the brush. Reset the overload protector.

More Troubleshooting

Product Overview

The Samsung SU12F70 SERIES Vacuum Cleaner is designed for household use and includes a main vacuum body, a handy vacuum cleaner, a pipe, and a 2-in-1 accessory. It may also come with an optional accessory kit.

Safety Precautions

This vacuum is intended for dry, indoor surfaces only. Always unplug the vacuum before performing maintenance and do not use it with a damaged cord or plug. Ensure children do not play with the vacuum.

Maintenance Tips

Regularly empty the dust bin when it reaches the 'MAX' mark and clean the filters to prevent fine dust accumulation. Wash filters every 1-2 months and ensure they are completely dry before reuse.

Filter Care

Remove, shake, and wash the filters regularly. Leave them to dry in a shaded area for 12 hours before reinserting. Never use a wet filter and replace if damaged or deformed.

Assembly Instructions

To assemble the vacuum, connect the handy vacuum cleaner to the pipe and attach the 2-in-1 accessory. Ensure the handle of the handy vacuum cleaner fits into the top of the vacuum body correctly.

Operating the Vacuum

To operate, stow the power cord properly and use the On/Off switch for both the vacuum and the brush bar. Be cautious as the brush bar does not work in the upright position.

Troubleshooting

If the vacuum does not start, check the power plug and reset the overload protector if necessary. For suction issues, allow the vacuum to cool if the thermal protector is activated.

Accessories Usage

Use the crevice tool and dusting brush for different cleaning tasks. Ensure all accessories are properly attached to avoid damage to the vacuum cleaner.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Vacuum Cleaner.

Empty the Dust Bin Regularly

Empty the dust bin when the dust reaches the 'MAX' mark. To do this, remove the dust bin by pushing the button on the handle, hold it over a garbage can, and press the button near the bottom of the bin to release the dust. For asthma or allergy sufferers, hold the dust bin inside a plastic bag before releasing the dust. Ensure the bin is securely reattached by aligning the open lock symbol on the dust bin with the arrow on the body, and turn it counterclockwise.

Clean the Filters

Regularly check and clean the pre-motor and HEPA filters. To clean the pre-motor filter, remove it from the dust bin, shake off the dust, and wash it. Allow the filter to dry completely for 12 hours before reinserting. Regular maintenance of the filters helps prevent dust from collecting and ensures optimal suction power.

Inspect the Brush and Check for Clogs

Turn off and unplug the vacuum before inspecting the brush bar. Carefully cut off any hair or string caught in the brush. To check for clogs, place a foot on the brush, tilt the handle back, and remove the hose from the brush housing. Clear any obstructions in the hose and brush housing before reattaching.

Avoid Using a Wet Filter

Ensure that the filter is completely dry before using it in the vacuum cleaner. Using a wet filter can damage the vacuum and reduce its efficiency. Always allow the filter to dry for the recommended 12 hours after washing.

Proper Storage

Store the vacuum cleaner indoors in a cool and dry area. Avoid storing in damp or humid places to prevent damage to the vacuum components.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model Name: Samsung SU12F70 SERIES

Design and Structure

  • Vacuum Type: Upright with Handy Vacuum
  • Dust Bin: Removable and easy to empty
  • Handle: Convenient carry handle

Functionality

  • Power On/Off: Switch on handle
  • Brush Bar: On/Off switch for brush bar
  • Overload Protector: Resettable for motor protection

Accessories

  • Included Accessories: Crevice tool, Dusting Brush
  • Optional Accessories: Accessory kit

Maintenance

  • Dust Bin Cleaning: Empty when dust reaches MAX mark
  • Filter Type: Pre-motor and HEPA filter
  • Filter Maintenance: Regular cleaning recommended

Safety Features

  • Usage: For indoor use only
  • Safety Warnings: Read manual before operation

Samsung SU12F70 Series Vacuum Cleaner

The Samsung SU12F70 Series vacuum cleaner is a sophisticated cleaning device designed to enhance your household cleaning experience. This model features an innovative combination of a main vacuum cleaner and a handy vacuum, offering versatile cleaning capabilities for a wide range of surfaces. Its powerful suction, facilitated by an advanced motor system, ensures that dust and debris are efficiently removed from carpets, floors, and other surfaces. The vacuum is equipped with a brush bar that can be easily switched on or off, providing tailored cleaning for different types of flooring. Additionally, the SU12F70 Series comes with an array of accessories, including a crevice tool and a dusting brush, which make it possible to clean hard-to-reach areas and delicate surfaces with ease. Maintenance is straightforward with an easy-to-empty dust bin and washable filters, ensuring the vacuum remains efficient and effective over time. Designed for user convenience, the vacuum features an ergonomic handle for comfortable maneuvering and a handy vacuum release button for quick transitions between cleaning modes. With its sleek design and user-friendly operation, the Samsung SU12F70 Series vacuum cleaner stands out as a reliable and efficient cleaning partner for modern homes.